Shipping & Policies

Shipping & Delivery
 
Shipping is based on the weight of the items in ounces.  This way, we are able to keep your shipping costs to a minimum.  The good news is that dice don't weigh a lot, so you shouldn't see any outrageous shipping amounts.  Shipping rates are broken down into 4 different regions, USA, Canada, A handful of countries with postal deals with the USA, and all other countries that do not have postal deals worked out with the USA. 
Some general product weight examples:
Plastic Dice sets generally weigh 1 ounce per set
Metal Dice can weight from 4oz - 8oz per set depending on which set your looking at (Equal in weight to 4-8 sets of plastic dice)
Dice Bags generally weigh between 1-2oz for standard / velvet / leather, but metal dice bags can weigh more
An example of some of the shipping charges:

1 Set of Dice (Non-Metal) Shipped to USA:  $3.75 USD
1 Set of Dice (Non-Metal) Shipped to Canada:  $9.00 USD
1 Set of Dice (Non-Metal) Shipped to Other Countries:  $9.50 - $15.00 USD

1 Set of Metal Dice (6oz for example) + 1 Velvet Dice Bag Shipped to USA:  $5.75 USD
1 Set of Metal Dice (6oz for example) + 1 Velvet Dice Bag Shipped to Canada:  $12.50 USD
1 Set of Metal Dice (6oz for example) + 1 Velvet Dice Bag Shipped to Other Countries:  $13.00 - $25.00 USD

If you are curious as to how much the total shipping will cost for your specific order, the best way to get an estimate is in the shopping cart.  You can enter your Country + Postal Code to get an exact price of the total shipping cost of your order.
                                                                                                                     
                                                                          Processing Time Before Shipping & Delivery Time
Orders are shipped out via USPS First Class or Priority Mail within 1-3 working days of your order.  Once your order is in the mail, USA customers will generally receive their orders within 2-5 working days (Monday - Friday).  Our international customers can expect to receive their packages somewhere around 2 weeks from the date of shipping.  However, please be aware that the normal delivery window for international orders can be between 2-6 weeks.  Most international orders seem to show up around the 1.5 to 3 week window, but if your order is taking longer to be delivered, it is usually very normal, and the delay might be due to the customs department inspecting your order before moving it on to the final delivery.
                                                                                      Customs Charges Information
You may be curious about customs fees.  Each and every country has a different policies with regard to customs handling / charges.  When your order reaches the point of entry into your country, your package will pass into and through the customs department.  Some countries randomly select packages to be inspected and charge a fee for the inspection + a fee based on the total value of the items entering the country.  Not every package will be assessed an import customs duty but some might.  The shipping charges that we add on to your order cover only the shipping costs that we have to pay to put your order in the mail.  We do not add on or pre-charge you for any customs charges that your country might impose on your package.  All of that meaning that we cannot pay for the customs charges that you might receive from your country.  While we hope that 100% of the international packages we send out will not be assessed an import tax, some might, and that is unfortunately out of our control.  If you are curious as to the import customs policy of your country, you can generally google the customs office and find the relevant information without too much trouble.  Feel free to email us via our contact form to ask us any questions you might have with regard to anything related to products / shipping / customs / comments & questions.  We will do our very best to help you out and explain everything as clearly as we can.
 
 
Returns & Replacements
 
Returns are accepted for a period of 30 days from your order date.  Merchandise must be returned in new/unused condition.  You will receive a credit for the price of the products minus the shipping/handling charge on your order.
Exchanges on defective merchandise are available for a period of 30 days from your order date.  The difference in price of your orders will be credited or charged.  We will ship the replacement items when we receive your original order.  We will pay for the cost of shipping the new items back to you.  You will only be responsible for any price differences and the shipping of your original order back to us.
When making an exchange, please contact us with the new items you want in place of your original order.
Ordering Problems
 
This transaction cannot be processed (#15005: Processor Decline):  The most common ordering issue is not having the payment go through.  Declined payments can be for several reasons.  The credit card that you tried to use could be over the limit, your credit card company may of declined the transaction due to too many purchases in a short time period, the billing address entered does not match the billing information that is on file with your credit card company, or other reasons similar to these.  The main solutions to this error message are to either use a different credit card or to call the phone number on the back of your credit card that was declined.  The credit card company will be able to explain in detail the problem and also fix it so you can try your purchase again.  Please don't hessitate to contact us with any quesitons, as we will do our best to help out in any way that we can. 
Payment
 
D&D Dice Accepts: Visa, Mastercard, Discover, and American Express.
Viewing Orders
 
You are able to view your past and current orders after logging into our shopping cart.
Privacy & Security
 

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